If you have an assigned computer you should have Office installed in it. This suite always offers the Microsoft Outlook application that gives you many features over the web version.


In order to search and find people in the Address Book, you can click on the Address Book icon in the Ribbon.

Address Book link

The ribbon allows you to search people and distribution lists directly from it. As you start typing, matching entries will be displayed.

Ribbon Search

If you left-click on the matching search result, a pop-up with more user's info will be displayed. From this view, you can directly click to send an instant message or email and see their calendar availability at the moment. Availability reads the user's calendar events to determine their status.


If you need a more advanced search, you can click on the Address Book icon and that will open a new window that will default to your local contacts in Outlook.


First, let's set the default to the Global Address List, which is where all the users are:


1. Click on Tools and then Options

GAL Options


2. Make sure Start with Global Address List is checked and also that you have selected Global Address List from the drop-down at the bottom of the window. It should look like the screenshot below.

GAL Options Setup
3.  Click on OK and then you'll be back to the Address Book.

Under the Address Book window you can always find the Global Address List from the following drop-down menu:

The search option finds people by their Last Name by default, but if you select the More Columns option then you can search by any other field associated with users. Some of the available columns in this view are:
    • Full Name (Last Name, First Name)
    • Title
    • Business Phone (External Phone Number, if existing)
    • Location (Internal Phone Extension Number)
    • Department
    • Email Address

This concludes the basics for your Desktop Outlook Address Book. If you have any further questions, please feel free to browse through our Guides in the FreshService Portal as we keep adding more knowledge bits.

You can also reach the MIS Department at the following methods of contact:
Internal Phone Ext.: 4000