How do I transfer a call?


There are several ways to transfer a call.  

  • If you know the extension or have a speed dial: Press the Transfer soft key, which places the call on hold.  Enter the extension (or press the speed dial button).  You can press the Transfer soft key again to "blind transfer" the call, or you can wait until the person you're transferring the call to answers.  You can then announce who is holding, and if they want to receive the call, you can press the Transfer softkey.  If they don't want to receive the call, you can press the Back To Held soft key to bring the call back to you. 
  • If you don't know the extension:  Press the Contacts button, navigate to Corporate, and enter the first few letters of the persons last name.  Press the Search soft key.  Select the person, and press the Dial soft key.  It will dial the person.  You can then press the Transfer soft key.  
  • If you want to transfer directly to voicemail: Press the Voicemail button (which places them on hold), enter the extension.