Frequently Asked Questions

Common questions and answers for the new Mitel phone system.

As a Police Officer, how do I check my voicemail in roll call?
On the large screen on the phone in roll call, you should see your name and mailbox number.   If the icon next to your name is flashin...
Wed, 2019, May 22 3:11 PM
How do I set a speed dial button?
Press and hold the speed dial button that you want to configure.  Enter the name and extension (or external number, don't forget the 9 and area code!) a...
Tue, 2019, May 14 4:32 PM
How do I create a "vacation greeting" or out-of-office greeting for my voicemail?
Your voicemail can have two greetings; a regular greeting and an extended absence greeting. Login to your voice mail and press 8 for User Options, press 4...
Tue, 2023, Dec 12 3:32 PM
How do I transfer a call?
How do I transfer a call? There are several ways to transfer a call.   If you know the extension or have a speed dial: Press the Transfer so...
Tue, 2019, May 14 4:42 PM
How do I put a call on hold?
How do I put a call on pause (hold)? Press the "pause" button on the right side of your phone.
Tue, 2019, May 14 4:34 PM
How do I park a call?
How do I park a call? Parking works the same way as transferring.  Press the Transfer soft button, and press one of the available (Off) Park programmable ...
Tue, 2019, May 14 4:43 PM
How do I pick up a parked call?
Simply press the button corresponding to the parked call.  For the example below, to answer a call on Park 2, you'd press the button next to Park 2. ...
Tue, 2019, May 14 4:50 PM
How do I send a page?
You can send a page to all the phones in your building by pressing the Page button on your phone.   This will be one of the programmed buttons beside the di...
Wed, 2019, May 15 10:00 AM
How do I access my Voicemail?
Accessing your Voicemail The first time you access your voicemail, a tutorial will automatically run to set your passcode, record your name, and reco...
Thu, 2019, May 23 1:12 PM
How do I log into the MiCollab client?
MiCollab is integrated with the City's Windows Network and uses your Network Domain username and password to authenticate your account (the credent...
Thu, 2019, May 23 12:49 PM