FAQ

Default solution folder, feel free to edit or delete it.

How do I access the Intranet?
The Worthington.org Intranet is an useful and necessary resource to all employees. Here you will be able to access important forms, check news related to Ci...
Tue, 2018, Nov 20 2:06 PM
I changed my password, but now Outlook will not accept my new password. How do I fix this?
Problem: You changed your password, but Outlook is disconnected.  The pop-up box asks for your password, but it doesn't seem to accept your new password...
Wed, 2019, Jan 2 10:26 AM
How do I backup my data before a computer upgrade?
We usually hear your concerns about how to make sure you don't lose anything before we change your computer for a new one. Depending on the work y...
Tue, 2019, Aug 20 9:47 AM
How do I install Global Protect VPN client for Remote Access? (Devices non managed by City of Worthington)
The City of Worthington has started using Palo Alto Global Protect VPN to enable remote connections.  Each user account will be granted permission ...
Wed, 2024, Sep 25 12:53 PM
How do I use Remote Desktop (RDP)?
First, you must be connected to the city's VPN.  How do I install Global Protect VPN client for Remote Access? Click the Windows icon in the low...
Tue, 2020, Mar 17 5:12 PM
How to clear cache and cookies on your browser
If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, pre...
Mon, 2022, Mar 7 10:54 AM
How do I install Global Protect VPN client for Remote Access?
The City of Worthington has started using Palo Alto Global Protect VPN to enable remote connections.  Each user account will be granted permission for rem...
Thu, 2023, Mar 2 4:51 PM
Okta Enrollment and Support Documents
Please view our Okta FAQ for more information. Your Okta password is the same as your Windows network / domain password.   The City's Ok...
Thu, 2023, Feb 16 2:01 PM
Adobe | A drawing error occurred
Reference: Print PDF as image | Adobe Acrobat, Reader Print PDF as an image Problems can occur when you print a PDF file. For example, a PDF f...
Tue, 2023, May 2 3:16 PM