Frequently Asked Questions
Common questions and answers for the new Mitel phone system.
Personal Contacts is a personal phone directory on your phone. It's a great way to keep a list of people that you call often, but don't call so oft...
Thu, 2019, May 23 10:56 AM
Cleaning Your Mitel IP phone screen
Repeated use of the Mitel MiVoice IP phone may lead to a dirty screen. To clean the phone’s screen, Mitel recom...
Mon, 2019, Jun 3 1:37 PM
To override the schedule and put your main line number in night mode, you'll need to perform the steps below. If you don't know your departments...
Wed, 2019, Jun 5 9:59 AM
Please Note: If you are able to use a City-provided Mitel phone, please dial the 88200 and not 614-842-6335.
Our phone system has a robust system for...
Tue, 2020, Mar 17 10:09 AM
You have two options in forwarding:
Forward all calls. Your desk phone will not ring. Recommended for if you will not be at your desk.
Forward busy/u...
Tue, 2020, Mar 17 5:50 PM
Go into MiCollab, click Settings (Gear icon underneath "Ad-hoc meeting", not the gear at the bottom of the screen), Call Settings, and under Playb...
Fri, 2020, Nov 6 3:40 PM
You can only recover a voicemail you accidentally deleted if you haven't yet hung up from deleting it. From the voicemail menu, press the * key and fol...
Wed, 2021, Mar 24 9:01 AM