Frequently Asked Questions

Common questions and answers for the new Mitel phone system.

How do I use the Personal Contacts feature?
Personal Contacts is a personal phone directory on your phone.  It's a great way to keep a list of people that you call often, but don't call so oft...
Thu, 2019, May 23 10:56 AM
How do I clean the screen on my Mitel IP phone?
 Cleaning Your Mitel IP phone screen Repeated use of the Mitel MiVoice IP phone may lead to a dirty screen. To clean the phone’s screen, Mitel recom...
Mon, 2019, Jun 3 1:37 PM
How do I override the schedule and put the departments main line on "night mode"?
To override the schedule and put your main line number in night mode, you'll need to perform the steps below.  If you don't know your departments...
Wed, 2019, Jun 5 9:59 AM
How do I setup a conference call?
Please Note:  If you are able to use a City-provided Mitel phone, please dial the 88200 and not 614-842-6335. Our phone system has a robust system for...
Tue, 2020, Mar 17 10:09 AM
How can I forward my desk phone to my cell phone?
You have two options in forwarding: Forward all calls. Your desk phone will not ring.  Recommended for if you will not be at your desk. Forward busy/u...
Tue, 2020, Mar 17 5:50 PM
How can I set MiCollab to ring only on my headset instead of over my speakers?
Go into MiCollab, click Settings (Gear icon underneath "Ad-hoc meeting", not the gear at the bottom of the screen), Call Settings, and under Playb...
Fri, 2020, Nov 6 3:40 PM
Can I recover a voicemail I accidentally deleted?
You can only recover a voicemail you accidentally deleted if you haven't yet hung up from deleting it.  From the voicemail menu, press the * key and fol...
Wed, 2021, Mar 24 9:01 AM